J. Darin Thomas Technology Fully Managed IT Service
J. Darin Thomas Technology Fully Managed IT Service
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Think about what’s most important in your business today – does technology come to mind?
No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. And as we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are online and operating efficiently at all times.
That’s where our fully-managed approach to IT can help. With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24x7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.
Network Management
We provide complete 24/7/365 monitoring of your network and IT infrastructure, and provide full problem resolution and troubleshooting for servers, desktops, and mobile devices. Our technical experts are constantly working behind the scenes to ensure your systems are running smoothly, and when a problem does arise we’ll jump in immediately to fix it.
Help Desk
Our U.S.-based Help Desk provides professional and courteous IT support 24x7x365. Whether you’re locked out of your email, need help setting up a new account or anything in between – no problem is too large or small for our certified technical experts to tackle.
Backup and Disaster Recovery
Our Backup and Disaster Recovery solution is a complete, end-to-end business continuity offering designed to provide you with true peace of mind and robust data protection – meaning your critical files will always be secure and accessible when you need them, even if disaster strikes.
Managed IT service is the practice of day-to-day management responsibilities and IT functions as a strategic method for improving operations and cutting expenses
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https://www.youtube.com/watch?v=f5AQqq1CH-U
More Than Your Data Could Be At Risk
A recent FEMA report estimates that 40 – 60% of small-to-midsized businesses (SMBs) won’t survive a data calamity. Yet other priorities and financial constraints often push business continuity to a back burner. But what if there was a comprehensive backup, disaster and recovery solution that’s practically maintenance-free and priced to fit small business budgets?
Don’t Let a System Failure Shut Down Your Business
Our business continuity solution is designed to quickly revive your network and have your employees productive again in almost no time. It operates automatically to back up your vital data as frequently as every 15 minutes. If there’s a problem, files can be restored in about a half-hour, or if needed, our system can take over as a virtual server to resume operations until bigger issues with your network can be resolved. And in a worse-case disaster scenario, remote server backup is also available to keep your files and data safe and secure
Let us protect your valuable data!
A catastrophic system failure creates chaos. Gone are billing and inventory records, customer lists … miscellaneous reports. To recreate this information from scratch is expensive and time consuming. And depending on how much damage was done to the computer systems, it could be days, weeks or even months before operations return to normal. Be secure! Our business continuity solution:
Backs Up Data Every 15 Minutes, Every Day
Not even the most conscientious users save their work as consistently and thoroughly as our business continuity solution.
Gets You Back to Business — Fast!
Servers crash, networks fail … it’s going to happen. But with our virtual server engaged and deployed, we’ll have your systems up and running again in mere minutes.
Complies with Laws and Government Regulations
Violating government rules for protecting sensitive records at the federal level (such as HIPAA or Sarbanes-Oxley) as well as state or local jurisdictions can bring severe consequences. Our business continuity solution goes a long way toward helping you maintain compliance.
Recovers Vital Email
Everyone’s done it — deleted or lost an email containing critical information. Take advantage of our email recovery feature for Microsoft Exchange Servers and recover that important message from days or even months ago.
Provides Remote Monitoring and Management (RMM)
It’s true; an ounce of prevention is worth a pound of cure. RMM service is included with our business continuity solution so small issues don’t become big problems.
Keeps Data Safe When Major Disaster Strikes
Fire, flood, earthquake … devastating damage to your physical location is always possible. But if the worst happens, our remote SAS70 Type II and HIPAA-compliant data centers will have your data and records safely housed so you can resume operations.
Let us answer any questions you have about our turn-key business continuity solution. You’ll discover the easiest and
most affordable way to keep your organization in business.
The Business Solution for Organizations that Can’t Afford Downtime
Did You Know?
• Within a 12-month period, the typical SMB will suffer six computer outages.
• The median cost of downtime for an SMB is $12,500 per day after a data-loss disaster.
• Only 23% of businesses backup daily, and among those with disaster preparedness plans, 50% only implemented a plan following a network outage or data loss.
• If a small business can’t resume operations within 10 days following a natural disaster, it probably won’t survive.
Compare Business Continuity Solutions Before Choosing
There are other solutions on the market, so be sure to ask:
• Can backed-up data be restored to different kinds of hardware?
• Can both recent and older archived data be restored?
• Are ongoing data backup processes monitored so failures can be diagnosed and remedied before major problems arise?
• Is data automatically backed up both onsite and offsite?
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Mobile Device Management
Our comprehensive mobile device management services reduce costs associated with supporting an array of mobile devices. We have the ability to separate personal and company data while maintaining full control of polices and device configurations. We work with you to define your company’s mobile strategy and ensure the policies we create increase both productivity and employee satisfaction.
Deployment & Configuration
• Set device restrictions on features, applications and content ratings
• Detect and restrict jail broken and rooted devices
• Deploy real-time compliance rules
• Geo-fencing rules enforce location-based compliance
Management Services
• Managed over-the-air configuration of email, calendar, contacts Wi-Fi and VPN profiles
• Distribute and manage company approved applications
• Selectively wipe corporate data leaving personal data intact
• Remotely locate, lock and wipe lost or stolen devices
• Decommission devices by removing company data
Reporting
• Detailed hardware and software inventory rep
• Configuration and vulnerability reports
• Mobile expense management for real-time data usage
Let us answer any questions you have about our mobile device management services. We’ll show you the easiest and most affordable way to maintain your IT systems for top business performance.
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IT Help Desk
https://www.youtube.com/watch?v=KWJsp-JMaMk
IT Support When You Need It
You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer?
Assistance Is Just a Phone Call Away
Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Service Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.
So go ahead. Put your frustrations on hold … and bring your technical problems to us!
Let our service desk experts handle your technology questions.
Protect Your Technology Investment
When you call our IT Service Desk, we don’t just ask you how we can help; we get right down to business with:
Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.
More Experience for Swifter Issue Resolution – Our Service Desk is staffed by seasoned technicians with a minimum of two-years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.
Microsoft Office Expertise – All Service Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
Customer Recognition – Each time one of your users calls the Service Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.
We Know Apps
Our Service Desk supports popular applications for:
- Desktop Publishing
- Graphics
- Office Productivity Suites
- Browsers
- Anti-Virus
- Word Processing
- Database
- Domains
- PC and Network
- Desktop Operating Systems
- Wireless Devices
Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.
We’ve Got IT Covered
Our Service Desk support includes:
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Popular applications for business
- Administrative tasks
- Software installations
- Virus/spyware removal
- File/folder restores
Remedies for Little Things that Wreck Productivity
Not every issue is a major catastrophe … until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:
- Resetting passwords
- Unlocking accounts
- Creating user accounts and groups
- Setting file and folder permissions
- No problem is too small to worry about when it’s yours
Your Full-Service IT Provider
Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 service desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.
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Advantages of Managed IT Services
Managed IT Services Deliver Reliability
Uncertainty is a business killer. To be successful, companies must plan expenses and know that vital business systems will work as needed. Taking a reactive approach to maintaining your IT networks is simply too costly in too many ways: lost productivity, dissatisfied customers and enormous repair costs. Our managed IT services are the smart, cost-effective alternative.
Our Proactive Approach Improves Your Productivity
With our managed IT services, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. For a small, fixed monthly fee, we monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue.
Let us improve the performance of your IT networks.
Protect Your Technology Investment
The average small business spends 6.4% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase? Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?
Our remote-monitoring tools, back-office services, and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect. Key elements include:
Server Monitoring and Care
We utilize software agents to track and analyze your network activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.
Desktop Monitoring and Care
Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.
Mobile Device Management
With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.
Scheduled Network and Security Assessments
How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of potential problems that fall outside of safe parameters. With these comprehensive assessments, you’ll always have the best information for choosing the most effective response option.
Total IT Care
Our managed IT services will:
- Maintain 24/7 watch over your entire IT environment
- Identify and analyze server “events” for potential problems
- Remediate processes or services that fail
- Ensure security patches, service packs and anti-virus protocols are up to date
- Ensure that data backups are completed
The Value of Managed IT Services
- Better Financial Planning – With managed IT services, you know how much you’re going to spend each month. No more gambling with your budget and productivity.
- Our Team Is Your Team 24/7 – When an issue arises, we’re already on the job — taking care of routine maintenance and ensuring your IT systems are operating properly.
- Your Systems Stay Optimized – Even when systems aren’t actually down, they can still run slow, or inefficiently. Our solution maximizes the value of your IT investment all the time.
- Faster Problem Resolution – With remote monitoring in place, we’ll usually see a problem before you do, allowing us to get a jump on the matter with less (or zero!) downtime for you.
Your Full-Service IT Provider.
Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 service desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.